Maintenance Support

Application Maintenance

RTS provides services for end-to-end software application maintenance, working from the initial troubleshooting of an issue through the release of software patches. We can also extend software application maintenance services by combining them with customer support services and take full responsibility for the support and software maintenance aspects of your applications. Partnering with RTS for software application maintenance is a cost effective and growth oriented proposition, since it allows you to focus on your core business without worrying about software maintenance activities.

We focus on the three primary areas of software application maintenance that are important for long term stability, sustainability, and maintenance of a software product:

  • Corrective Software Maintenance for fixing issues or defects reported by users.
  • Preventive Software Maintenance for finding and correcting problems or potential problems before they are noticed by users and for improving performance and stability of software applications.
  • Adaptive Software Maintenance for keeping products usable in a changing environment.

RTS’ Application Maintenance services include:

  • Defect analysis, troubleshooting, and bug fixes.
  • Application upgrades and service patches.
  • Performance review , improvements and enhancement.
  • Application testing , planning and reporting. When we begin software application maintenance, we work with you to go through a maintenance implementation process. The implementation processes involves software transition and preparation activities such as the analysis of existing source code and documentation, review of known defects and additional product changes, and developing a software maintenance plan.

Business Value:

  • Our software maintenance process lifecycle includes services for everything from fixing small defects to handling complex challenges, which ultimately leads to a significant reduction of your software application maintenance costs
  • Outsourcing your software application maintenance to RTS’s experienced software maintenance team means improved application stability, increased productivity, and lowered support costs
  • Our software maintenance team stays current with the latest industry and technology trends, keeping your business competitive and aligned with the industry standards
  • Our reverse engineering process ensures quality results with speedy delivery
 
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