Position Summary:

We are a leading software solutions provider specializing in delivering cutting-edge technology and services to the airline industry. Our innovative solutions empower airlines to optimize revenue management, pricing, scheduling, operations, and customer experience. We are seeking a dynamic and detail-oriented Business Analyst to join our team and contribute to our mission of transforming the airline industry.

Key Responsibilities:

1. Requirements Gathering and Analysis

• Collaborate with clients, stakeholders, and internal teams to understand business needs and translate them into detailed functional and non-functional requirements.
• Conduct workshops, interviews, and brainstorming sessions with airline stakeholders to identify pain points and opportunities for improvement.

2. Solution Design

• Partner with product management and development teams to define innovative and scalable solutions tailored to the airline industry.
• Create process flow diagrams, wireframes, and mockups to effectively communicate proposed solutions.

3. Stakeholder Communication

• Act as the primary point of contact between the client and technical teams, ensuring clarity and alignment on project deliverables.
• Prepare and deliver presentations, reports, and documentation to stakeholders.

4. Testing and Quality Assurance

• Develop test cases and scenarios to validate that delivered solutions meet business requirements.
• Collaborate with QA teams to ensure high-quality delivery of software solutions.

5. Project Support and Implementation

• Provide support during project implementation, including user training and post-implementation reviews.
• Assist in change management activities, ensuring smooth adoption of new systems by end-users.

6. Market and Domain Expertise

• Stay updated on trends and advancements in the airline industry and related technologies.
• Leverage domain knowledge to advise clients on best practices and industry standards.

Educational Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

Skills

• Familiarity with airline operations, revenue management, pricing, or scheduling systems.
• Proficiency in business analysis tools such as DevOps, Service Desk, Jiira, Confluence, Visio, or equivalent.
• Basic knowledge of SQL or data analytics tools is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Ability to work collaboratively in a cross-functional team environment./li>

What We Offer:

• Competitive compensation and benefits package.
• Opportunity to work on cutting-edge projects in the dynamic airline industry.
• Collaborative and supportive work environment with a focus on professional growth.

Experience

• 3+ years of experience as a Business Analyst, preferably in the airline or travel technology domain.
• Proven track record of working on software development or implementation projects.