AI-Enabled Decision-Centric Class-Less Revenue Management with Real-Time Continuous Pricing for Passenger Airlines For over two decades, I’ve closely followed the evolution of the airline industry. Yet, I’ve never encountered a moment as transformative as the one we’re witnessing today. As we prepare for the AviaDev Conference Africa 2025 in Zanzibar this June, there’s an unmistakable
Imagine a bustling digital marketplace. Every click, every search, every purchase is like a customer walking into a store and leaving footprints. These are not just any footprints; they are insights, revealing the customer’s preferences, habits, and desires. In the world of Revenue Management (RM), reading these footprints becomes crucial. As businesses evolve, they are
Is providing excellent Customer Experience a one-time act? Is it one person or a group within a company that is responsible for Customer Experience success? Or is it just one aspect of the product or service that creates the best customer experience? What is Customer Experience? The answer is quite simple: It is not